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Prepaid SIM card & additional time FAQs |
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Order FAQs |
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Customer support |
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Prepaid SIM card & additional time FAQs |
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In this section we list some commonly asked questions and answers regarding SIM cards and how they can turn a GSM world cell phone into an international cell phone with local rates. If you do not see your question listed here, please also view our other FAQs or feel free to contact us via our Customer support. |
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What can you do with a prepaid SIM card ? |
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With about the size of a postage stamp, the prepaid SIM card provides you with a cell phone number and determines what features or services will be available to you, as a subscriber, on a particular GSM network.
A prepaid SIM card is prepaid with a small amount of airtime rates. It activates a GSM cell phone without a contract and consequently requires the prepaid subscriber to purchase airtime credit prior to use. |
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What is service life of prepaid sim card, and how to calculate its expiration? |
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There is often a service life of 3-9 months for different prepaid SIM cards. but exactly 30 days of expiration after activation date. The service life of your China Mobile SIM card is 6 months from last use. You will need to have call credit on your prepaid account to make or receive calls or use values ¨Cadd services like balance and voicemail retrieval. To extend the life of the card another 6 months, you must make or receive a call or send an SMS message. If you did not add any airtime to the card at this duration, your phone number and airtime credit will be forfeited. |
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Can I keep my SIM card and use it later? |
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Yes, but China will terminate the SIM number and unused time if you do not charge the card within a certain time limit. It will expire and you have to buy a new one for next trip. |
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Whether a prepaid sim card is ready to use while I arrive in the destination country. Do I have to activate the SIM card? |
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No, the China Mobile SIM card is delivered active and ready to use! All you have to do is following instructions to insert it into your phone. |
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Can I extend additional airtime for my SIM card? |
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Additional airtime can be purchased for each prepaid SIM card respectively. However you may purchase additional airtime as much as needed for the SIM card. |
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How can I purchase additional airtime? |
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Talk time may be added as much as you need by purchasing ¡®Top Up' or recharge cards that are available in varying amounts of the local currency. You may purchase additional airtime at ChinaMobileCards.com or locally at most convenience stores in destination countries. |
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When I add airtime does my GSM cell phone number stay the same? |
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Absolutely. Your phone number is based on your SIM card. What you add is just talk time and does nothing with the phone number. Besides changing or divert of your phone number, it is also an expensive way to add airtime. |
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What phone number will I get? |
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If you buy a China Mobile SIM card, you will get a number roaming in 99% countries in China. |
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How can a prepaid SIM card be charged? |
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Usually, the prepaid SIM card is charged on a minute basis. Per-minute cost is dependent on the call you made domestically or internationally to other countries. More detailed info at China Mobile Card Sale page and the Buy airtime page. |
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When does the charging start? |
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Charging starts as soon as the number you wanted to call answers. No charging before callback or while waiting for callback occurs. |
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Can I buy the GSM SIM card on my own phone? |
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Yes, as long as you have an unlocked GSM phone. |
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Will I have voicemail? |
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If voicemail is available it will be noted on the specific prepaid SIM card web page.
All GSM cell phones are capable of voicemail but voicemail is a function of the network operator and so will be dependant on the SIM card in use. If you get a China Mobile SIM card, the voicemail is available. |
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Do I need a SIM card? |
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Absolutely. You will not have service for your GSM cell phone without a SIM card. Further, although you may be able to charge and power-up your GSM cell phone, however you may not be able to access any of the menu systems without a SIM card. |
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When will get my phone number? |
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A new phone number will come with the prepaid SIM card determines your GSM cell phone number several days before your departure or arrival at your destination. |
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Where is the cell phone number of my prepaid SIM card? |
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The phone number of your prepaid SIM card is usually located somewhere on the packaging. |
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What is a PIN? |
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Some prepaid SIM cards have a security mechanism in place that requires the subscriber to enter in a PIN code every time to unlock the GSM cell phone. It is required that the Pin code must be correctly entered into the phone within 3 times in a row.
So you have to memorize the code well. |
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What is an airtime voucher (recharge card, top-up card)? |
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An airtime voucher is a piece of paper often printed with its denominational value on one side and code that is covered and must be scratched with a coin to be revealed. Once exposed the code is punched into the keypad of your international cell
phone crediting up your prepaid SIM card with the respective denomination of voucher that you purchased. Additional airtime
is purchased locally and usually available at or near face value. For example, a 25 Euro voucher will credit your SIM card 25
Euros. The remaining cost for the SIM card is a set-up fee which pays for service on this particular pre-paid account. |
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If the SIM card costs $30, do I get $30 worth of talk time? |
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When you purchase the prepaid SIM card, you are buying the brain that inserts into your GSM cell phone and makes it work. As a subscriber, there is always some credit included with new SIM cards, this credit is subject to the local GSM network
operator. but the amounts vary from country to country. AS for the China Mobile SIM card, you will get free airtime worth
about US $16. |
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Can I purchase additional airtime with my SIM card? |
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Additional airtime may only be purchased at ChinaMobileCard .com or at most convenience shops locally in the respective countries for each prepaid SIM card. However you may purchase as much additional airtime as needed for your prepaid SIM card. |
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Can I go to other countries in China with my prepaid SIM card? |
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Yes .The China Mobile SIM Card roam in 99% countries in china. |
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Do I keep the same phone number when I switch pre paid service for the next destination? |
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No. You get a new phone number every time you swap SIM cards in your GSM cell phone. However, your phone number and voicemail will continue to function. |
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Can I call internationally? |
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Yes. As long as you have talk time available you can call anywhere in the world. You may use a local access number or dial directly from your cell phone. However, the China Mobile SIM international calling Card refill card will save your 70% cost
for international calling . |
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Can somebody else use my SIM card? |
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Anyone can use your card. If you lose your phone with the SIM card inside, you can usually call customer service to deactivate the card so that nobody can use the remaining credit, though they won't be able to issue you a new card. You can
also safely lend your phone and SIM card to friends without worrying about incurring any out-of-pocket costs. If they need
more talk time, they can simply add some by purchasing a recharge card and using it with your SIM card. |
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If I run out of call credit, do I buy another SIM card? |
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NO! Remember, the SIM card is the "brains" of your phone and is rechargeable. Once you have a SIM card all you need to do is add credit for more talk time. Make sure that you do not wait beyond the service life of your SIM card to add more call
credit. |
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Is there a way to have the airtime billed to a credit card? |
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I do not think so, if we could not offer the recharge voucher, we suggest that it's very easy for you to purchase it from the store or somewhere. |
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How do I check the remaining minutes / dollars on my sim card? |
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You can always check your remaining call credit. The instructions vary from country to country and are always provided with the SIM cards you purchase from us. They can also be found in the introduction of prepaid SIM card Typically you either call
a special number or send an SMS message and the carrier answers back with your remaining credit. |
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What is the airtime credit of prepaid sim card and how to use recharge voucher to add airtime or talk time ? |
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Generally, a prepaid sim card works as service subscriber to decide the phone number and the airtime credit. The starter airtime credit is charged during the activation of prepaid sim card. The amount of starter airtime credit varies from card to
card. Not all amount in a sim card of 30$ is airtime. A recharge voucher does nothing with phone number and airtime credit.
It just adds more airtime to the prepaid sim card. |
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What about email and internet (SMS, WiFi, GPRS)? |
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These options depend on the local service provider and the hardware (phone handset) being used. Almost all GSM providers
support SMS (Short Message Service or "text messaging"). And in countries where incoming calls are free, incoming SMS
messages tend to be free. A general rule of thumb is that SMS rates are usually about half the cost of an outgoing per-minute
rate, whether local or international. |
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Can I use a prepaid sim card for Sony Ericsson K3001? |
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If it is unlocked. If it is locked then you will need to unlock it. |
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What is IP code and how can I obtain it? |
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You know the international call in china is from $0.48 to $0.52 if you use the IP code, if you dial international calls without IP code, it will be $1.38 per minute.
If you want to dial your friend in US, the way is: IP code+001+area code+ phone number.
Also you can offer you automatic recharge service to you, we can monitor your account every day, when your balance down to
$3, we will put another $16 to your account. After you depart from china, we can send you bill and calling list, you can
check the every minute and every call that you made. We have the office in china, and could offer you total free number
service 24 hours/day. |
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Order FAQS |
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How to order a prepaid SIM card? |
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You just click on ¡®order online¡¯ button into our online order process or call us at 1-800-528-4572 |
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Can I know the refill flow more? |
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How will my package be shipped? |
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We offer standard shipping (2-7 days) for all orders. If you have further questions about our shipping, please contact us. |
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When will my order be shipped? |
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We¡¯ll ship your order within half an hour to a full day after receiving payment. |
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Will I need to pay duties or taxes? |
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It¡¯s possible, depending on your local customs office and the laws of your country. We cannot control whether you pay duties and taxes, and have no way of determining how much these fees might be. If you have questions about duties and taxes, we encourage you to contact your local customs bureau or post office. |
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How do I know that my order has been shipped? |
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When we ship your order, we¡¯ll send you an email confirming the time it was sent. If for some reason you do not receive the confirmation email or have additional questions, please call us at 1-800-528-4572. |
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When will my order arrive? |
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It depends on where you live. Although our shipping service usually delivers within five business days, it may take longer for some rural or remote areas. If you have specific questions about your order, get in touch at 1-800-528-4572. |
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Customer support |
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